Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Introduction and Data Controller
SmartFlashPlus ("we," "our," or "us") operates as a comprehensive financial education platform specializing in technical analysis for traders. We're committed to protecting your privacy and maintaining transparency about how we collect, use, and safeguard your personal information. This privacy policy applies to all services provided through smartflashplus.com and complies with applicable Vietnamese data protection regulations and international privacy standards.
Our Commitment to Privacy
We believe that privacy is a fundamental right. This policy explains our practices regarding personal data collection, processing, storage, and your rights as a data subject. We operate under strict privacy principles and implement robust security measures to protect your information.
Information We Collect
We collect various types of information to provide and improve our services. Here's a comprehensive overview of the data we gather:
Personal Information You Provide
- Account registration details including name, email address, and contact information
- Profile information such as trading experience level and educational background
- Communication data when you contact our support team or participate in community discussions
- Payment information for course enrollments and premium services
- Survey responses and feedback about our educational content
Automatically Collected Information
| Data Type | Description | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, device identifiers | Platform optimization and security |
| Usage Analytics | Page views, session duration, course progress | Content improvement and personalization |
| Location Data | IP address-based general location | Content localization and compliance |
How We Use Your Information
Your personal information serves multiple purposes in delivering our educational services. We process your data lawfully and transparently according to the following categories:
Service Delivery and Account Management
We use your information to create and maintain your account, provide access to educational content, track your learning progress, and deliver personalized course recommendations. This includes managing your subscription status, processing payments, and providing technical support when needed.
Communication and Updates
We may contact you regarding important account updates, new course releases, educational webinars, and policy changes. You maintain control over marketing communications through your account preferences.
Educational Purpose Commitment
We never use your personal information for investment advice, trading recommendations, or financial solicitation. Our data processing focuses exclusively on educational content delivery and platform improvement.
Data Sharing and Third-Party Services
We maintain strict controls over data sharing and work only with trusted partners who meet our privacy standards. Here's how we handle third-party relationships:
Service Providers and Processors
- Cloud hosting providers for secure data storage and platform infrastructure
- Payment processors for handling subscription and course purchase transactions
- Analytics services for understanding user engagement and improving educational content
- Email service providers for delivering course updates and account notifications
- Customer support tools for managing user inquiries and technical assistance
Legal Compliance and Protection
We may disclose personal information when required by Vietnamese law, court orders, or regulatory authorities. We also reserve the right to share information to protect our legal rights, prevent fraud, or ensure user safety within our educational platform.
Data Security and Protection Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards.
Technical Security Measures
All data transmissions use industry-standard SSL/TLS encryption. We maintain secure servers with regular security updates, implement access controls with multi-factor authentication for our staff, and conduct regular security assessments to identify and address potential vulnerabilities.
Organizational Safeguards
Our team receives regular privacy training, and we maintain strict access policies ensuring that only authorized personnel can access personal data. We've established incident response procedures and regularly review our security practices to maintain the highest standards of data protection.
Your Privacy Rights and Controls
You have significant control over your personal information and how we use it. These rights allow you to manage your privacy effectively and ensure your data is handled according to your preferences.
Access and Correction Rights
You can request a complete copy of the personal information we hold about you. If any information is inaccurate or outdated, you have the right to request corrections or updates. We'll process these requests promptly and provide confirmation once changes are made.
Data Portability and Deletion
You may request your data in a portable format or ask us to delete your personal information entirely. When you request deletion, we'll remove your data from active systems while retaining minimal records as required by Vietnamese financial education regulations.
Exercising Your Rights
To exercise any privacy rights, contact us at info@smartflashplus.com with your specific request. We'll respond within 30 days and guide you through the process step by step.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. Understanding these technologies helps you make informed decisions about your privacy.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions and platform functionality | Session/30 days |
| Preference Cookies | Language settings and display preferences | 1 year |
| Analytics Cookies | Usage statistics and content improvement | 2 years |
Data Retention and International Transfers
We maintain clear policies regarding how long we retain your information and under what circumstances we may transfer data internationally. These practices ensure compliance with Vietnamese regulations while enabling our global educational services.
Retention Periods
Active account information is retained while your account remains open and for seven years after account closure as required by Vietnamese financial education record-keeping requirements. Course progress and educational records are maintained for five years to support continued learning and certification verification.
International Data Transfers
Some of our service providers operate outside Vietnam, particularly cloud infrastructure and support services. We ensure appropriate safeguards are in place for any international transfers, including contractual protections and adequacy assessments for data protection standards.
Updates to This Privacy Policy
We regularly review and update this privacy policy to reflect changes in our services, legal requirements, and privacy best practices. Staying informed about these changes helps you understand how your privacy is protected.
Notification Process
When we make significant changes to this policy, we'll notify you via email and display prominent notices on our platform. Minor updates will be posted directly to this page with updated effective dates. We encourage you to review this policy periodically to stay informed about your privacy protections.
Contact Information for Privacy Matters
Email: info@smartflashplus.com
Address: 65 Tô Vĩnh Diện, Phường 6, Thành phố Đà Lạt, Lâm Đồng 67000, Vietnam
Phone: +84972786213
For all privacy-related inquiries, data access requests, or concerns about how your information is handled, please contact us using the information above. We're committed to addressing your privacy questions promptly and thoroughly.